PRIVACY POLICY

Last updated: March 2026

1. Who We Are

Dulais Glas is a trading name of Dulais Investments Ltd, Company Registration No. 10627839.

We are committed to protecting your personal data and being transparent about how we use it. If you have any questions about this policy, please contact us using the details above.

2. What Personal Data We Collect

When you use our website or contact us for a quote or survey, we may collect the following personal information:

• Identity data: first name, last name
• Contact data: telephone number, email address, postcode
• Business data: company name (for commercial enquiries)
• Enquiry data: the type of service you are interested in and any project details you provide
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system (collected automatically when you visit our website)

We do not collect any special category data (such as health information, racial or ethnic origin, or financial details) and we do not process payment information directly.

3. How We Collect Your Data

We collect personal data through the following means:

• Enquiry form: when you complete the free no obligation quotation request form on our website
• Direct contact: when you call us, email us or contact us in any other way
• Automated technologies: as you interact with our website, we may automatically collect technical data about your device and browsing actions
• Third parties: we may receive data about you from third parties such as business referrals or directories

4. Why We Use Your Data (Legal Basis)

We will only use your personal data where the law permits. The most common bases we rely on are:

• Legitimate interests: to respond to your enquiry, provide a quote or arrange a free no obligation quotation, and to follow up on enquiries we have received
• Contract: where we have entered into a contract with you to provide goods or services
• Legal obligation: where we are required to retain records for legal or regulatory reasons
• Consent: where you have specifically agreed to receive marketing communications from us (you may withdraw this consent at any time)

We will never sell your personal data to third parties, and we will not use it for purposes incompatible with those for which it was collected.

5. How We Share Your Data

We do not sell, rent or trade your personal data. We may share your data with:

• Our installers and tradespeople: where necessary to arrange a site visit or carry out work at your property
• Professional advisers: such as accountants, solicitors and insurers where required
• IT and technology providers: who host or support our website and communications systems, subject to data processing agreements
• Regulatory bodies or law enforcement: where required by law

All third parties we share data with are required to keep your information secure and to use it only for the purposes for which it was shared.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose it was collected. Our standard retention periods are:

• Enquiries that do not result in a contract: up to 12 months
• Customer records (contract entered into): 7 years from the end of the relationship, in line with our legal and tax obligations
• Warranty and installation records: for the duration of any applicable guarantee plus 2 years
• Marketing consent records: until you withdraw consent or we determine the data is no longer relevant

After these periods, data is securely deleted or anonymised.

7. Cookies

Our website may use cookies — small text files stored on your device — to improve your experience. These may include:

• Essential cookies: required for the website to function correctly
• Analytics cookies: to help us understand how visitors use our site (e.g. Google Analytics, if used)

You can control cookies through your browser settings. Blocking cookies may affect some website functionality. Where we use non-essential cookies, we will ask for your consent.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to ask us to correct inaccurate or incomplete data
• Right to erasure: to ask us to delete your data where there is no compelling reason for us to continue holding it
• Right to restrict processing: to ask us to limit how we use your data in certain circumstances
• Right to data portability: to receive your data in a structured, commonly used format
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making: we do not make automated decisions using your personal data

To exercise any of these rights, please contact us at enquiries@dulais.info. We will respond within one calendar month. There is no charge for making a request.

9. How We Keep Your Data Secure

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. These include:

• Limiting access to your personal data to those employees and third parties who have a business need to know
• Using secure, encrypted communications where possible
• Regularly reviewing our data handling practices

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours and, where required, notify you directly.

10. Links to Other Websites

Our website may include links to third-party websites. Clicking those links may allow third parties to collect data about you. We do not control those websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in the law or our data practices. The “last updated” date at the top of this page will always show when the policy was most recently revised. Where changes are significant, we will take reasonable steps to notify you.

12. How to Complain

If you are unhappy with how we have handled your personal data, please contact us in the first instance so we can try to resolve the matter:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for

• Website: www.ico.org.uk
• Helpline: 0303 123 1113